Frequently Asked Questions
Need a quick answer before purchasing or after receiving access details? Check the sections below.
General questions
Before purchase
Everything you need to know before purchase.
How will I receive the game?
After purchase, you will receive login details for a shared account with the game and installation instructions. Please read the instructions carefully before installing the game.
Are the accounts shared?
Yes, all accounts we offer are shared.
Will the accounts disappear?
No, the accounts are already about 2 years old. After purchase, you receive login details, which we update if necessary.
In case of any issues with the account, we will always try to help, or in case of a serious problem, we will provide a new account.
How long do I have to wait for account details after purchase?
In most cases, data is sent within 5 minutes of purchase. Sometimes the process may take up to 30 minutes. For orders with significant delays, we may compensate for the long waiting time with, for example, an additional discount code for future purchases.
Can I change account’s details?
No, and any attempt to change the password or email will block the account for every client for several hours.
Can I play online?
It depends on the product type. If the title says “Online Account,” all online modes will be available without any issues. If the title says “Offline Account,” only single-player mode can be used.
Can I play on my account?
Microsoft Store: Yes, you download the game from the Microsoft Store or the Xbox app on your PC. You log in to your account in the Xbox app and can play without issues.
Steam: No, you play on the purchased account.
Will games from the Microsoft Store work on an Xbox console?
No, all games in our offer are available exclusively on PC.
Is the game available in “X” language version?
You can check the available languages on the game’s page; if the language you are interested in is available, it will be selectable within the game or application settings (e.g., Steam).
Can I play through GeForce NOW or another cloud gaming service?
No – games only work on a physical device. Cloud gaming (e.g. via GeForce NOW) is not possible.
General questions
Account issues
Everything related to logging in.
Account details are incorrect, what should I do?
Please make sure that the data has been correctly typed or copied. Current data can be found in your client panel after logging into our website with the email address provided during the purchase. If it still doesn’t work, please contact us.
When logging in, it asks me to enter a verification code or a Steam Guard code.
In both cases, please contact us, specifying which code you need to provide and your order number.
Platform Questions
Microsoft Store
Solutions for problems related to games on Microsoft Store.
I need to enter a PIN when logging into the Microsoft Store, where can I find it?
You need to enter the PIN code you use to log in to your computer.
ATTENTION! It’s not always your computer’s PIN, please contact us on Discord or by email in that case.
Premium add-ons are not working, what should I do?
1. Log in with your account on the Xbox application, then close it. !Make sure it is turned off in the task manager!
2. Log in with the purchased account on the Microsoft Store and also close it.
3. Start the game using the shortcut and check if the add-ons work.
When I try to install the game, an error pops up. What should I do?
1. Cancel the game download in Microsoft Store –> try downloading the game through the Xbox app (you don’t need to log into the account that received Forza in the Xbox app, just make sure you’re logged into it in MS Store, and you’ll be able to download from any account in the Xbox app)
2. Log out of Microsoft Store –> in Windows search, type “cmd” –> in the command prompt, type “WSReset.exe” –> restart your computer –> log in to Microsoft Store and try to install the game again
3. If that doesn’t help, go to Windows settings –> type “default save locations” –> change the drive in “new apps will be saved to:”
When trying to start the game, the notification “Do you own this game or app?” pops up.
Log out and log back in to the game account in the Microsoft Store and launch the game.
When trying to launch the game, a “Too many devices” notification pops up.
Log in to the game account in your browser, find the “devices” option by following the instructions from the error notification, and remove some or all devices.
Game does not start / gets stuck in main menu
1. Go to “Apps & features” > search for the game title > click “Advanced options” > under “Reset”, click “Repair”*and then “Reset” > try launching the game.
2. In Windows Search, type “Services” and press Enter > we are interested in the following services:
– Gaming Services
– IP Helper
– Xbox Live Game Save
– Xbox Live Networking Service
– Xbox Live Auth Manager
For each of these services, right-click it > go to “Properties” > under “Startup type”, make sure it is set to “Automatic” > click “Apply” and “OK” > after doing this for all of the services listed above, restart your computer and try launching the game again.
3. Uninstall the Xbox app > in Windows Search, type **”cmd”** and press Enter > enter the command `get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers` and press Enter > then enter the command `start ms-windows-store://pdp/?productid=9MWPM2CQNLHN` > restart your computer > install the Xbox app > open CMD again and enter the command `Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}` > try launching the game.
Should I remain logged in to the account with the game on Microsoft Store?
Yes, you need to stay logged into the Microsoft Store with the account that owns the game.
Platform Questions
Steam
Solutions for issues related to games on Steam.
Will the online mode in the game work?
No, all our games on Steam only require offline play.
Can I share the game to my own account?
Unfortunately, this is not possible; you must play on the account provided. After finishing your game, you can easily switch back to your own account.
When starting the game, an error occurs, what should I do?
Go to the Steam game library > Right-click on the game > Properties > Installed Files > Verify integrity of game files.
Errors may vary, if the above method does not work, please contact us.